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Customer Service Representative B2B

MLE An... D
1180 Uccle
Be

Public personal information:
Date of birth: 1975-12-05
Marital status: Single

CV Code: 5a60a7c64e32ec7a
Date of last connection: 2018-09-28

Current situation:
Current industry: Production et fourniture de produits chimiques spéciaux
Size of the company: 8
Current position: Customer Service Representative
Number of years spent at this position: 2
Number of persons you managed: 1
Annual salary: 33000.00 EUR
Total working experience: 1
Availability: 1

Job sought:
Positions: Relation clientele, Traiter des commandes par SAP, Répondre aux besoins des clients envoyé par émail
Industry: Business - Professionnels d'enterprises B2B - Business to Business Chemie, Services, Santé,, Administration

Desired type of contract: 1, 1, 1, 1, 1
Desired working time: 1, 1, 0, 0, 0, 0
Minimum annual salary desired: 28000.00 / 36000.00 EUR

Education:
Highest educational level completed: number of years studied and completed with a diploma after highschool : 4
Last diploma : Secretariat
Current educational level : 8
Other training courses :


Geographical mobility:
Country : Angola, Luxembourg, Netherlands Antilles, Netherlands, Portugal, Switzerland, Thailand

Known Tools / Software/ Methods
• Good managerial skills and flexibility to deal with different tasks • Good knowledge of MS Office package: Microsoft Outlook, Excel, Word, Power Point • Customer Oriented, daily use of SAP 6.0, ERP Baan, Sales force, Sage, Sales force, AS/400, Ciel, CRM Software, Internet explorer/ Software to frank parcel: Neocomment, Chronopost International, Schenker • Ability to work in a fast changing environment • Strong health & safety awareness

HGV, LGV, special vehicles licences
Non

Languages
Pt : 6
Fr : 5
En : 4
Es : 4
 


Resume:

MLE An... D
1180 Uccle
Be


Ana AMARAL

::::
Employment



Nov. 2017 – currently Allnex Belgium (Interim contract - ends soon)

Production and
supply of Specialty Chemicals



Customer Support Representative, Drogenbos |C.S.R. for Europe (PT, FR, UK
& IT)



Responsible for 3 Key accounts + 2 Distributors +
other customers:

To contribute in a manner that increases the loyalty
of the customers to ensure prompt, accurate and cost-efficient order
management.
Handle the orders, enquiries and complaints in a
consistent, fast, friendly, communicative manner in accordance to customer
needs and business Rules/Service.
Responsible for order entry and follow up &
dealing with all type of customer originated enquiries.
Shipment and documentation through assertive &
cooperative communication with sales/BU, supply chain, credit and regulatory.
Accuracy in managing customer orders, invoicing and
tracking prices, payment and delivery terms among other communications
Responsible that customer master data & customer’s
special instructions are correct & up-dated in BCPS/SAP
Maintain & timely update of prices in the ERP
system, with proper filing & tracking of quoted price lists.
Be in touch with the QIRP in a timely manner,
proactively monitor the development of complaint status in the system, notify
customers and sales until the end of the complaint to facilitate according to
sales, that customers are informed about investigation results, corrective
actions and close the complaint.

Key achievements:


Work closely on internal cross function with Product
Stewardship and Regulatory Affairs (PSRA) to ensure compliance with Chemical
Control Regulations
With planning to ensure orders are according to
business lead time and stocking policy, with logistic to achieve a cost
effective logistics work-flow and on-time delivery
With credit to ensure that the company's investment in
accounts receivable is at all times protected.

:::: Education

2002 – 2003 BTS+2
| Universus Business School Administration & Management, Porto
Undergraduate
Certificate of Secretary Administrative

1995 Baccalaureate in Linguistic | High School
Antonio Nobre, Porto (Portugal)

:::: Skills

Good managerial skills and flexibility to deal with
different tasks
Good knowledge of MS Office package: Microsoft
Outlook, Excel, Word, Power Point
Customer Oriented, daily use of SAP 6.0, ERP Baan,
Sales force, Sage, Sales force, AS/400, Ciel, CRM Software, Internet explorer Software to frank parcel: Neocomment, Chronopost International, Schenker
Ability to work in a fast changing environment
Strong health & safety awareness

:::: Foreign Languages
Good command of French, English, Spain, Portuguese
(mother tongue)
Italian & Dutch (knowledge’s)
:::: Other Experiences

Oct. 2016 | Adobe, Maastricht (The Netherland) - Interim contract

Customer Adviser & Retention
Specialist B2B-C

Responsible for:

Sending and follow-up of commercial offers to
customers and intercompany movements
Ensuring and maintaining excellent relations with
customers in BR – PT region
Processing & providing technical solutions to
customer satisfaction with regular follow ups

April. 2016 – Sept. 2016 | Siemens Healthcare, Saint-Denis
(Paris Region, FR) - Interim contract


Commercial Assistant B2B

Responsible for:
Order entry and maintaining of customer’s files, keeping
prices up–to-date
Direct daily contact with the customers, managing
customer orders and claims, pro-active
follow-up with internal services of the availability of material and the
respect of deadlines
Sorting out billing issues, administrative and
financial paper work

Oct. 2015 – Dec. 2015 | NextiraOne, Saint-Denis (Paris
Region, FR) - Interim contract


Purchasing Contracts
Administrator B2B

Responsible for:
Managing customer portfolio and treatment of
customer's orders
Follow-up of consignment stocks at customer’s at Cisco
system
Developing profitable purchasing strategies

Aug. 2015 – Oct. 2015 |Air Products, Aubervilliers (Paris
Region, FR) - Interim contract


Technical Customer Support B2B

Responsible for:
Responsible for selling bulk industrial gas products (oxygen,
nitrogen, argon, and helium) to industrial and manufacturing related customers
and markets
Organization of delivery planning
Guarantee the respect of delivery of orders (sent us
by: QS calls, QS e-mails, QS fax)
Follow up and manage a possible further development

July. 2015 – Aug. 2015 |Philips Healthcare, Suresne (Paris
Region, FR) - Interim contract


Administrative Assistant B2B

Responsible for:
Support customers such in hospitals as clinics and
health posts to assure the follow up of technical assistance for the operative
block machines, monitors, and other devices is made
Responsibility for opening and managing customers’
accounts.
:::: Hobbies


Hiking / Volleyball
Interest in multicultural communities
Travel / Cinema/ Music


Cover letter

MLE An... D
1180 Uccle
Be

Customer Service Representative B2B


Sir, Madam,



I am writing to express my interest in
the Administrative Assistant position that you currently have listed.

In the last nine plus (9+) years as a
Customer Support Representative, I have developed the skills that ensure the
highest level of competence, time management and confidentiality. Having worked
in executive offices, I have a vast understanding of the importance in acting
as a liaison allowing for the executives’ time to be maximized as well as
assisting in any way I can in order to reach the company/executives’ goals.

Allow me to highlight my strengths:

Proficient in Microsoft Office (Word, Excel, PowerPoint,
Outlook, etc.) as well as various database applications and the internet.
Experienced in payroll systems, requisitions, billing, etc.
Exceptional level of professionalism and award-recognized level
of service to customers and internal colleagues.
Unsurpassed organizational and streamlining skills as well as
time management skills.

Most importantly, I quickly learn your
preferences, your goals and objectives, and I’ll do my very best to aid in the
leadership of your company. I would appreciate the opportunity to present in
greater detail the contributions I would make as your Executive Assistant.

I read with great interest your posting for the
Executive Assistant position. I believe my career experiences and skills make
me uniquely qualified for this opportunity.

Attached please find my resume for your review. I
would appreciate the opportunity to meet you in person to introduce myself and
discuss this opportunity. Thank you for your consideration.



Respectfully,



Ana AMARAL

Executive Assistant

MLE An D



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