This assistant will allow you to finalize your order by guiding you through the different options available.
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Nov. 2017 – currently Allnex Belgium (Interim contract - ends soon)
supply of Specialty Chemicals
Customer Support Representative, Drogenbos |C.S.R. for Europe (PT, FR, UK
Responsible for 3 Key accounts + 2 Distributors +
To contribute in a manner that increases the loyalty
of the customers to ensure prompt, accurate and cost-efficient order
Handle the orders, enquiries and complaints in a
consistent, fast, friendly, communicative manner in accordance to customer
needs and business Rules/Service.
Responsible for order entry and follow up &
dealing with all type of customer originated enquiries.
Shipment and documentation through assertive &
cooperative communication with sales/BU, supply chain, credit and regulatory.
Accuracy in managing customer orders, invoicing and
tracking prices, payment and delivery terms among other communications
Responsible that customer master data & customer’s
special instructions are correct & up-dated in BCPS/SAP
Maintain & timely update of prices in the ERP
system, with proper filing & tracking of quoted price lists.
Be in touch with the QIRP in a timely manner,
proactively monitor the development of complaint status in the system, notify
customers and sales until the end of the complaint to facilitate according to
sales, that customers are informed about investigation results, corrective
actions and close the complaint.
Work closely on internal cross function with Product
Stewardship and Regulatory Affairs (PSRA) to ensure compliance with Chemical
With planning to ensure orders are according to
business lead time and stocking policy, with logistic to achieve a cost
effective logistics work-flow and on-time delivery
With credit to ensure that the company's investment in
accounts receivable is at all times protected.
2002 – 2003 BTS+2
| Universus Business School Administration & Management, Porto
Certificate of Secretary Administrative
1995 Baccalaureate in Linguistic | High School
Antonio Nobre, Porto (Portugal)
Good managerial skills and flexibility to deal with
Good knowledge of MS Office package: Microsoft
Outlook, Excel, Word, Power Point
Customer Oriented, daily use of SAP 6.0, ERP Baan,
Sales force, Sage, Sales force, AS/400, Ciel, CRM Software, Internet explorer Software to frank parcel: Neocomment, Chronopost International, Schenker
Ability to work in a fast changing environment
Strong health & safety awareness
:::: Foreign Languages
Good command of French, English, Spain, Portuguese
Italian & Dutch (knowledge’s)
:::: Other Experiences
Oct. 2016 | Adobe, Maastricht (The Netherland) - Interim contract
Customer Adviser & Retention
Sending and follow-up of commercial offers to
customers and intercompany movements
Ensuring and maintaining excellent relations with
customers in BR – PT region
Processing & providing technical solutions to
customer satisfaction with regular follow ups
April. 2016 – Sept. 2016 | Siemens Healthcare, Saint-Denis
(Paris Region, FR) - Interim contract
Commercial Assistant B2B
Order entry and maintaining of customer’s files, keeping
Direct daily contact with the customers, managing
customer orders and claims, pro-active
follow-up with internal services of the availability of material and the
respect of deadlines
Sorting out billing issues, administrative and
financial paper work
Oct. 2015 – Dec. 2015 | NextiraOne, Saint-Denis (Paris
Region, FR) - Interim contract
Managing customer portfolio and treatment of
Follow-up of consignment stocks at customer’s at Cisco
Developing profitable purchasing strategies
Aug. 2015 – Oct. 2015 |Air Products, Aubervilliers (Paris
Region, FR) - Interim contract
Technical Customer Support B2B
Responsible for selling bulk industrial gas products (oxygen,
nitrogen, argon, and helium) to industrial and manufacturing related customers
Organization of delivery planning
Guarantee the respect of delivery of orders (sent us
by: QS calls, QS e-mails, QS fax)
Follow up and manage a possible further development
July. 2015 – Aug. 2015 |Philips Healthcare, Suresne (Paris
Region, FR) - Interim contract
Administrative Assistant B2B
Support customers such in hospitals as clinics and
health posts to assure the follow up of technical assistance for the operative
block machines, monitors, and other devices is made
Responsibility for opening and managing customers’
Hiking / Volleyball
Interest in multicultural communities
Travel / Cinema/ Music
Customer Service Representative B2B
I am writing to express my interest in
the Administrative Assistant position that you currently have listed.
In the last nine plus (9+) years as a
Customer Support Representative, I have developed the skills that ensure the
highest level of competence, time management and confidentiality. Having worked
in executive offices, I have a vast understanding of the importance in acting
as a liaison allowing for the executives’ time to be maximized as well as
assisting in any way I can in order to reach the company/executives’ goals.
Allow me to highlight my strengths:
Proficient in Microsoft Office (Word, Excel, PowerPoint,
Outlook, etc.) as well as various database applications and the internet.
Experienced in payroll systems, requisitions, billing, etc.
Exceptional level of professionalism and award-recognized level
of service to customers and internal colleagues.
Unsurpassed organizational and streamlining skills as well as
time management skills.
Most importantly, I quickly learn your
preferences, your goals and objectives, and I’ll do my very best to aid in the
leadership of your company. I would appreciate the opportunity to present in
greater detail the contributions I would make as your Executive Assistant.
I read with great interest your posting for the
Executive Assistant position. I believe my career experiences and skills make
me uniquely qualified for this opportunity.
Attached please find my resume for your review. I
would appreciate the opportunity to meet you in person to introduce myself and
discuss this opportunity. Thank you for your consideration.
MLE An D
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