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CV de General Manager / Retail management, luxury boutique, Operation manager,Customer service Manager,, cherche un emploi de Management in Hospitality, Hr, wine and or travel industry / cv.enligne-be.com

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General Manager: in charge of the Guest satisfaction, Customer service, people management (training, appraisals, recruitment, promotion, salary, wages, payroll), P&L, stock control, Health and Safety,

Code CV : 5accde3269c1d760
Date de dernière connexion : 2018-09-07

Mademoiselle Ma... R...
HA90GB London

Situation actuelle:
Secteur d'activité actuel : Hospitality, wine, customer servcie
Taille de l'entreprise : 21 à 50 salariés
Fonction actuelle : General Manager
Nombre d'années à ce poste : 1 à 2 ans
Nombre de personnes sous mes ordres : 11 à 20 personnes
Salaire annuel : 40000.00 GBP
Expérience Totale : 11 ans à 15 ans
Disponibilité : Préavis 3 mois
Poste recherché:
Fonctions: Retail management, luxury boutique, Operation manager,Customer service Manager,, Wine tasting room manager, Tour Manager, travel agency manager,, Quality manager, Hotel/ restaurant auditor, Hotel/restaurant assessor, Training manager
Secteur d'activité: Hospitality, Luxury Boutique, Luxury corporate, Travel, Tourism, Wine and food industry

Type de contrat souhaité: CDI, CDD, CDD Intermittent, Interim, Agent
Temps de travail souhaité: Temps plein, Temps partiel, Saisonnier, Travail le WE
Salaire Annuel Minimum / Souhaité: 35000.00 / 40000.00 GBP
Etudes :
Dernier niveau d'etudes validé avec diplome : Bac+3
Dernier diplome : Licence Professionelle, sustainable project management in Tourism and Hospitality
Niveau d'études actuel : Bac+3
Autres Formations :

Mobilité :
Pays : Afrique du Sud, Antigua et Barbuda, Aruba, Australie, Bahamas, Barbade, Belgique, Bermudes, British Indian Ocean Terr..., British Virgin Islands, Canada, Cap Vert, Cayman Islands, Cocos Islands, Cuba, Salvador, États-Unis, Faroe Islands, Fidji, French Polynesia, French Southern Territori..., Gibraltar, Grenade, Grèce, Hong Kong, Luxembourg, Maurice, Mexique, Monaco, New Caledonia, Puerto Rico, Sainte-Lucie, Royaume-Uni

Outils / Logiciels / Méthodes maitrisés
Micros, Opera, Merlin, Triton, Fourth Hospitality, Ikentoo, Salesforce

Permis VL, PL, véhicules spéciaux
WSET level 3 Food hygiene level 2 Smartserve

Français : Langue maternelle
Anglais : Courant
Espagnol : Débutant
Portugais : Débutant

CV :

Mademoiselle Ma... R
HA90GB London

March 2017 - Today Humble Grape Wine Bar and Wine Shop
General Manager/ opening General Manager/ Retail

- In charge of the entire opening

- Retail management

- 15 Members of staff BOH and FOH

- Financial: P&L, Staff cost, Budget and Forecast, GP

- Procedures, standards and training

- Stocks and equipment management

- Suppliers

- Marketing

- HR: contract, recruitment, appraisals

- Health and Safety

May 2015 – January 2017 Corinthia Ho**** London. UK

Assistant Lounge Manager (3 Lounges) + Harrods shop

- Including 6 month of Interim Manager of the Three Lounges and the retail area in collaboration with Harrods.

- 17 Members of staff

- Retail Management

- Main floor Lobby Lounge with an average of 120 covers am/ 90 covers pm.

- Outdoor Cigar Lounge with an average of 110 covers pm.

- Spa Lounge (first floor) with an average of 20 covers a day.

- Payroll, P&L analysis and management, stock control, Cocktails recipes and menu creation

- Wine training, product knowledge and standards

November 2014 – March 2015 Catering and Events Maître d’Hôbr/>
- SIHH (Geneva watches and Jewellery show)

- Geneva International Motor Show

- Baselworld (Basel watches and Jewellery show)

May 2014 – September 2014 Intercontinental Hotel***** Geneva. Switzerland

Poolside Manager ( Restaurant, bar and Pool manager)

*December 2013 & January 2014 Intercontinental Hotel*****Davos. Switzerland

- Opening task force

- Task force for the World Economic Forum

September 2012– April 2014 Intercontinental Hotel***** Geneva. Switzerland

Poolside assistant Manager

Restaurant Assistant Manager

Bar supervisor

August 2011– August 2012 Intercontinental Hotel***** Geneva. Switzerland

Head waitress

March 2010 - April 2011 « Terroni » Restaurant. Toronto. Canada

Senior head waitress

January 2010 - March 2010 Bilingual Call Centre. Toronto. Canada

French customer service, sale advisor

May – August 2009 Hôtel « PAROS AGNANTI **** »Paros Island. Greece

Head waitress / Waitress

Maître d’hôtel Trainee

June – August 2008 « CAP 21 - LES MURENES »Beach Restaurant

Ramatuelle. France


May – August 2007 Training Period « LE BAILLI DE SUFFREN**** »Hotel. Rayol Canadel. France

- Runner, busser , Waitress

- Receptionist

- Chambermaid, Housekeeper assistant

July – August 2005 Training period to « Le Palm » Restaurant

Saint-Tropez. France

- Cook


Year 2008-2009 Graduate degree in Hospitality, catering and tourism/ travel industry. Sustainable tourism project management (Bachelor degree equivalent)

Université du Sud – Toulon Var. LA GARDE.FRANCE

Years 2006-2008 Technical under graduate diploma in Hospitality industry, Management and hotel marketing

Lycée des métiers de l’Hôtellerie et du Tourisme.


Years 2003-2006 High school diploma in Hospitality and Restaurant industry.

Lycée des métiers de l’Hôtellerie et du Tourisme



Languages: Fluent French, Fluent English, Intermediate in Spanish
Computing skills: Microsoft Office, Ikentoo and Micros system, Hotel and accounting software (Fidelio, Visual Generation, Sphinx, Fourth Hospitality, Merlin and Opera).
WSET Level 2 certified and WSET Level 3 (waiting for result)
Smartserve Canadian certificate
Health and Safety and food hygiene level 2
Cigar service level 2 (intermediate)

Lettre de candidature

Mademoiselle Ma... R
HA90GB London

General Manager: in charge of the Guest satisfaction, Customer service, people management (training, appraisals, recruitment, promotion, salary, wages, payroll), P&L, stock control, Health and Safety,

Passionate by the hospitality and travel industry, I always enjoyed working in a luxurious environment with very high Guest demands.
For me, a 5 star service means going above and beyond Guests expectations and being able to anticipate every single needs.
Today I’m looking for a new role where Guests could have an amazing experience thanks to my excitement for this industry, my support, skills and passion.
With my experience in luxury hotels and F&B I have a sales experience, I am organised and work with methods, I can anticipate guests needs, work under pressure with short deadline, lead and train a team and reach financial target by upselling.
I am more than motivated to give my best to a people management position and also strongly motivated to prove you that I have the skills required for many different customer service role.

A hard worker, quick learner, committed, smiling and positive person as I am would be an asset for a welcoming company.

I really hope to catch your attention.

Kind Regards,


Mademoiselle Ma... R...

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